Refund & Cancellation Policy

Nature of the Service

Azhareon Academy provides a purely educational service: live one-to-one online lessons in Quran memorization, recitation and Tajweed, delivered by qualified teachers.

What a parent purchases is a package of lessons with a fixed lesson count, consumed one lesson at a time. We sell no physical goods and no downloadable digital content — every amount paid corresponds to a known number of lessons not yet delivered.

Free Trial Lesson

Every new student receives a completely free trial lesson before any payment, so the parent can meet the teacher and assess the service before paying anything.

No-Refund Policy

In short: payments are non-refundable once completed — whether or not the lessons have started. That is exactly why the first lesson is a free trial: you decide after seeing, not before.

Why no refund, even before lessons start?

We set out our reasons plainly, because we want you to be convinced by the policy, not merely bound by it:

• The decision is made after the trial, not before. Before any payment the student attends a full trial lesson free of charge, meets the teacher, and the parent sees the method, the level and the platform first-hand. Payment confirms an informed decision; it is not a leap into the unknown.
• The reservation starts at payment, not at the first lesson. As soon as payment is confirmed, a teacher is assigned and fixed weekly slots are reserved in that teacher's schedule for the whole package, and the teacher turns down other students for those times. The seat is committed from that day, even if the first lesson is some days away.
• Costs that cannot be recovered. Every payment incurs gateway, transfer and currency-conversion fees at the moment of the transaction, which financial providers do not return on a refund — in addition to the work of matching, scheduling and preparing the student's plan before the first lesson.
• Continuity serves the student. Memorization needs regularity and patience. Committing to a full package protects the student from stopping at the first dip in motivation — the very moment follow-up matters most.

Instead of a refund: your entitlements are protected

Non-refundable does not mean you lose anything you paid for — every paid lesson remains yours:

• Your lesson balance is kept in your account and can be reviewed at any time.
• Postponing the start: if something comes up before the package begins (travel, exams), the start date is moved to a time that suits you, in coordination with the Academy, with the balance unchanged.
• Changing teacher, schedule or programme: the remaining lessons can be moved to another teacher, other times or another programme (memorization · Tajweed · Noor Al-Bayan) at no extra cost.
• Transfer within the family: remaining lessons can be transferred to a sibling or another family member.
• Lessons are never forfeited: any lesson postponed with prior notice is moved to an alternative slot.
• Teacher absence is compensated: a lesson missed because of the teacher is fully rescheduled and not deducted from your balance.

Exceptional cases that are refunded

The amount — or the value of undelivered lessons — is refunded only where the cause lies with the Academy or with an error in the payment itself:

• Duplicate charges, or a charge made in error or for an incorrect amount.
• The Academy is unable to provide a suitable teacher and schedule for the student.
• The Academy ceases to provide the service, or cannot supply a replacement teacher after a teacher becomes unavailable.

Lesson Cancellation & Postponement

• Parents may postpone a lesson by notifying the Academy in reasonable time before it starts. The lesson is moved to an agreed alternative slot at no charge and is not counted as used.
• If the teacher misses a lesson, it is fully rescheduled and is not deducted from the student's balance.
• If the student misses a lesson without notice, it is counted as used.

The status of every lesson (attended · postponed · cancelled · missed) is recorded in the parent's account, so the actual remaining balance can be reviewed at any time.

Requesting a Postponement, Transfer, or an Exceptional Refund

1. Contact us by e-mail or WhatsApp using the details below.
2. Include: student name, registered phone number, payment date, amount, and what you are requesting (postponement · change of teacher or schedule · balance transfer · refund under an exceptional case) and why.
3. You will receive acknowledgement within 2 business days.
4. For exceptional cases, once approved, the refund is processed within 7 to 14 business days.

Published Prices

The prices below are those referred to in this policy, and are the same prices shown on the packages page and charged on the payment page — displayed and charged amounts are identical.

Prices are in UAE Dirham. Parents outside the UAE have published price tiers in their local currency on the packages page; the same policy applies.

Contact & Complaints

For any question about this policy or a complaint regarding a payment:

Response hours: daily, 9:00 – 21:00 UAE time.